At Onset Jewellery, we take pride in delivering high-quality jewellery pieces. Please review our policy before making a purchase.
Orders are processed within 1–2 business days.
Free shipping is available on all domestic orders above ₹2000.
A flat fee of ₹99 applies to domestic orders below ₹2000.
If a package is lost in transit, we will issue a replacement or refund.
If an item arrives damaged, please email us within 48 hours with pictures for verification.
No exchanges or refunds will be provided in any other cases.
We do not accept exchanges, except in cases where a replacement is approved (e.g., damaged item).
For any questions about shipping or return concerns, please email us at:
onsetjewellery@gmail.com